Terms & Conditions

Frenchman’s Cove T&C’s:

1. Rates quoted are per room per night in US Dollars, regardless of room occupancy
2. Government taxes are in addition
3. Full payment is required in advance and not less than thirty (30) days prior to arrival to confirm a booking.
4. Online payments are taken in US Dollars.
5. Any wire transfer made to Frenchman’s Cove must be cleared with our bank prior to the booking being confirmed.
6. All reservations must be in the name of the parties staying on the property.
7. The paying party must present identification upon arrival. A copy will be retained by Frenchman’s Cove.
8. Whereas we endeavour to provide the accommodation requested, changes may be necessary. The management reserves the right to relocate guests to equal or superior accommodation.
9. Minimum stay periods are 2 days during the week and three days on weekends and public holidays, occasionally we may have rooms available for shorter bookings, please contact us directly for these request.
10. Frenchman’s Cove has the right with up to thirty (30) days prior notice to levy charges and debit Credit card for incidental costs, damages etc
11. If you have any lost property, please let us know as soon as possible. All lost and found items will be destroyed after 90 days.
12. Smoking is prohibited in all properties. Contravention will result in a cleaning charge being applied.
13. Pets are not allowed on the property.

Cancellation Policy and Conditions of Booking:

1. Cancellations received 30 days before arrival will receive a refund.
2. Cancellations received 14 days before arrival will receive a 50% refund.
3. No refund is offered for cancellations received within 14 days of or on the arrival date, for any reason.
4. No refund is offered for Jamaican & traditional holiday bookings or for special offer bookings.
5. All refunds are subject to a 5% handling and credit card fee and are processed within 30 days of the original reservation or cancellation date, whichever is the later
6. As a heritage resort we do not offer refunds for decor or cleaning concerns. Our properties retain many of the original 1950’s modernist architectural features and fittings which due to their age do show some decorative wear and tear. If anything in your accommodation is not functional or cleaned to your satisfaction, please let our hotel team know and we will do our best to assist.

Take Care In Our Natural Environment

At Frenchman’s Cove, it is our aim to offer our guests an authentic experience of Jamaica’s lush and beautiful, natural environment. Our founders believe in preserving the natural beauty of the land that we are proud to be guardians to. To achieve this goal, our resort buildings and amenities are seamlessly connected with the natural environment. As a result of this, we encourage our guests to take care on site and be mindful of the hazards that can arise when out in nature. We have included below some suggestions on how best to mitigate these issues and get the most out of your stay and this unique natural experience.

1. We have many beautiful, productive fruit trees across the grounds of our resort including mangoes, coconuts, almonds, and avocados. Care should be taken when walking under these trees as ripe fruit may fall at any time.
2. A part of any healthy, natural ecosystem are native insects and wildlife. These may be encountered during your stay with us. Wearing long sleeves, pants, and socks will help protect your skin from insect bites when outdoors. Be aware that insects may be drawn to scented soaps and perfumes.
3. We have many mature, trees and plants across our resort. Roots, vines and uneven surfaces may be encountered when walking on our resort footpaths and roads, and these routes can in places blend into the natural environment. Our guests may want to bring a torch with them for walking at night.
4. Many of our guests enjoy swimming in our award-winning beach. We are lucky to have both a natural, freshwater river and a unique cove with a sandy, sheltered beach and shoreline. For the safety of our visitors, during our public opening hours, our resort beach has lifeguards on duty. Please contact our hotel team for our public opening hours, as these times may vary throughout the year. Swimming is done so at our visitor’s own risk.
5. Our resort is built around 48 acres of waterside land. In some areas we have natural cliffs and sloped ground, care must be taken by our visitors in these locations. If you are bringing children to our resort, we recommend that you speak to our hotel team to advise on what areas and accommodations are most suited for children.